The goals and objectives of RCA are understood by all, starting with upper management but including everyone. 

More importantly, root cause thinking has permeated all levels of the organization.  Root cause analysis has become an integral part of the “way we do things” and has become almost instinctual within most of our people.  It has been enthusiastically embraced by the vast majority of the organization and thus is part of our culture.

All employees are trained in RCA, to varying degrees, depending on their roles.  The training is even part of our company and site induction process, similar to our safety indoctrination.  Although everyone is required to immediately put this training to use, it has quickly become innate within our employees – a way of thinking for the entire organization.

When you meet an employee of our company off-site, you will notice a marked difference in their attitudes and understanding of things that go wrong.