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School
Leader's Guide to Root Cause Analysis -- Using Data to Solve Problems
by Paul. G. Preuss
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Review (from Forward), by Victoria Bernhardt |
| We need this book!
With the No Child Left Behind Act, and with more schools and
school districts getting into data analysis work each year, we are hearing
educators wanting to learn how to determine "root causes" and how to perform
"root cause analyses." Until now, there was no education-related book
dedicated to the topic.
I am pleased to introduce the premier education book on the
topic of root cause analysis -- School Leaders Guide to Root Cause
Analysis. Dr. Preuss has done a fabulous job of showing us many
examples from many different perspectives. The examples will ring
familiar and be helpful to school board members, district and school
administrators, teachers, and students. The Guide is easy to use,
practical, based on real schools, and makes sense out of complicated events.
Dr, Preuss states in this text, "too often we do not discuss
and reflect on our practices." With this guide, educators everywhere
will learn how to reflect on proactive positive results, as well as the
reactive negative results. The Guide summarizes the theory and process
of root cause analysis, while sharing learning's from real examples.
The Guide, through Dr. Preuss' expertise, shows us how to solve the
deep-rooted problems that perplex our educational systems and that keep us
from getting the results we want. With the help of The Guide,
educators can learn how to solve the real challenges of ensuring every
child's learning, as opposed to solving the most obvious symptoms and seeing
the same results year after year.
Dr. Preuss draws on his vast educational experience at all
levels of education, his insights from working with all educational levels,
and the knowledge he gained from some of the world's greatest systems
thinkers to deliver his powerful message.
School Leaders Guide to Root Cause Analysis is
designed to assist all who seek to improve learning for students through
identifying and dissolving causes for student learning failure. I
invite you to enjoy this treasure, and join me in commending Dr. Preuss for
his tremendous contribution to education.
Victoria L. Bernhardt, Executive Director, Education for the
Future, vbernhardt@csuchico.edu,
http://eff.csuchico.edu
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| Table
of Contents |
| 1 Root
Cause Basics |
| Why Root
Cause Analysis? |
|
What is "Root Cause?" |
|
Modalities of Root Cause Analysis |
|
Examples of RCA Modalities |
|
Levels of Root Cause |
|
The Longitudinal Stream |
|
When is a Cause a Root Cause? |
|
Summary |
| 2
Key Indicators of Student Success |
|
The Importance of Key Indicators |
|
The Verification Process |
|
Other School Indicators |
|
Using Key Indicators of Student Success |
|
Means vs Ends -- Student Results-Focused Goal
Statements |
|
Key Indicators and Goal Statements |
|
Terminology |
|
One Final example: The Moose River CSD |
|
Templates |
|
Summary |
|
3 Root Cause Processes |
|
Observations and Suggested Remedies |
|
Root Cause Processes |
|
The Importance of Facilitation |
|
A Brief Word about Paretoing |
|
The Questioning Data Process |
|
The Diagnostic Tree Process |
|
The Creative Root Cause Analysis Process |
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The Five Whys |
|
Force Field Analysis |
|
Presenting Root Cause Products |
|
Templates |
|
Summary |
| 4
Using Root Cause Analysis |
|
Where Does Root Cause Analysis Fit? |
|
RCA and Required Planning Processes |
|
Summary |
| 5
Considerations |
|
How to Use This Chapter |
|
The Issue of Leadership |
|
Contexts for RCA |
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Change, Transformation, and RCA |
|
The Obvious and Not So Obvious |
|
A Timetable for Meetings |
|
Using Gantt Charts |
|
The Team Charter |
|
Foundations -- Systems, Data, and Variation |
|
Systems Thinking |
|
Data |
|
Variation |
|
Summary |
| 6
Models and Stories |
|
A Multiple Measures Model |
|
An Assessment Analysis Model |
|
Models of Nontraditional Data Sets |
|
The National Transportation Safety Board -- a Model |
|
Root Cause Stories |
|
Root Cause Story 1: Proctor High School (Utica, NY) |
|
Root Cause Story 2: A First-Year Superintendent |
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Root Cause Story 3: The First-Year Principal |
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Root Cause Story 4: The Wreck of the Morning Dew -- a Tragedy That
Should Have Been Avoided |
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Root Cause Story 5: Follow--up to the Wreck of the Morning dew -- a
Tragedy That Should Have Been Avoided |
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Root Cause Story 6: What Has Happened to the Recruits |
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Root Cause Story 7: Welcome Freshmen! |
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Root Cause Story 8: Firestone Recalls ATX and ATX II and Wilderness
Tires-- August 9, 2000 |
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Root Cause Story 9: Ammonia Leak Case Settled |
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Root Cause Story 10: Jury Asked to Determine Blame |
|
Root Cause Stories: A Review |
|
Summary |
| 7
Resources |
| Why
these References Are Essential for Understanding Root Cause Analysis |
|
Glossary |
|
Bibliography |
|
Annotated Listing of Web Sites |
